goal
redesigning the world's first automated drilling to lower customer support tickets.
Category
[work]
Year
08.2023
with no prior knowledge of drilling, i began by reviewing articles and papers on drilling, interviewing users, and conducting observations at live oil rig operations in west texas.
Safer, clearer error handling.
Users must acknowledge all active errors before moving forward to the next step.
Preventing high-risk accidents.
A time-based buffer lets users catch and reverse mistakes in crucial moments.
Adapting to environment changes.
Dark mode supports safe, low-light operations, reducing eye strain during night drilling or long assignments.
before and after.
results
Drillers reported nearly 40% fewer confusion-related calls – a critical and strong impact for the industry's safest drilling contractor. Reach out for more details.